Call Queuing

Efficiently manage your inbound calls.

  • Manage incoming calls effectively and avoid engaged tones
  • Callers hear hold music and messages while on hold
  • Assign caller to agents in multiple ways; next available, random, least used, etc.

Call Queuing allows you to accept more inbound calls into your telephone system. Instead of getting an engaged tone, your customers are answered automatically and held in a queue. While they are waiting for a representative they receive personal messages about how many calls are in front of them followed by music while they are waiting.

Call Queuing can also work in conjunction with Time Based Routing, Voicemail or any other Call Service.

The Call Queuing Service can be added to your order when you choose 01 and 02 Local, 0800 Freephone, 0845 Business and 03 UK Wide numbers. You can also add it to your existing business telephone number by completing a simple porting process, call 0800 808 9777 for more details or email

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Enquiry - Call Queuing

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